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The Basics of Process Mapping
Free Download The Basics of Process Mapping
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The bestselling first edition of this influential resource has been incorporated into the curriculum at forward thinking colleges and universities, a leading vocational technical institute, many in-house corporate continuous improvement approaches, and the United Nations’ headquarters. Providing a complete and accessible introduction to process maps, The Basics of Process Mapping, Second Edition raises the bar on what constitutes the basics. Thoroughly revised and updated to keep pace with recent developments, it explains how relationship maps, cross-functional process maps (swimlane diagrams), and flowcharts can be used as a set to provide different views of work. New in the Second Edition: Four new chapters and 75 new graphics An introduction to the concepts of flow and waste and how both appear in knowledge work or business processes A set of measures for flow and waste A discussion of problematic features of knowledge work and business processes that act as barriers to flow Seven principles* and 29 guidelines for improving the flow of knowledge work A detailed (actual) case study that shows how one organization applied the principles and guidelines to reduce lead time from an average of 28 days to 4 days Unlike "tool books" or "pocket guides" that focus on discrete tools in isolation, this text use a single comprehensive service work example that integrates all three maps, and illustrates the insights they provide when applied as a set. It contains how to procedures for creating each type of map, and includes clear-cut guidance for determining when each type of map is most appropriate. The well-rounded understanding provided in these pages will allow readers to effectively apply all three types of maps to make work visible at the organization, process, and job/performer levels. *The Seven principles are integrated into Version 3 of the body of knowledge used for Lean certification by the ASQ/AME/SME/SHINGO Lean Alliance. This is the first publication of those principles and guidelines.
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Product details
Paperback: 184 pages
Publisher: Routledge; 2 edition (May 13, 2011)
Language: English
ISBN-10: 9781563273766
ISBN-13: 978-1563273766
ASIN: 1563273764
Product Dimensions:
6 x 0.4 x 9 inches
Shipping Weight: 10.4 ounces (View shipping rates and policies)
Average Customer Review:
3.9 out of 5 stars
56 customer reviews
Amazon Best Sellers Rank:
#208,470 in Books (See Top 100 in Books)
I'm reading this book in Kindle app (version 3.5) on iPad 2 (iOS 6.1). Normallly a Kindle's book page take the whole screen, but with this one there're black margins on the sides both in portrait and landscape orientation. Morever, in landscape only page dispalyed instead of two. Also font size adjustment isn't available. All these mean, that screen space is used ineffectively and you have to manually zoom each page to make it more readable. It's not something you expect from an ebook.And to look at illustrations you have to lock rotation and turn iPad each time, because they're perpendicular to the text.I wish publishers of "The Basics of Process Mapping" put more effort into the Kindle edition. Or Amazon would control quality of Kindle books, like Apple controls quality of apps before before letting them into App Store.
Let's face it--there really isn't very much to process mapping. I've searched for books on it, and none of them seem to be more than 100 pages. The reason is that there isn't much to mapping out a process.So, for the limited subject material, this book does an excellent job. It was a fast read. I think I read it in about 2 hours, going pretty slowly through it.This book talks about three types of process maps, and from the book it says:"Since most readers may already have experience with flowcharts, the main emphasis of this book will be on relationship and process maps. The steps you should follow to create both types of maps are included."However, I think it focused equally on all three of the types of process maps. I mention this so you don't think that this will jut be a book on flowcharting.I thought it was good, and helpful. It gave me some new stuff to think about, and it's a basic look at process mapping. And, like I said, there really isn't a much more complex way of looking at it.
I would consider this just to be an average book on processing mapping. I finished reading this book and did learn some things, but felt it lacked practical examples. I ended trying out a more comprehensive book on UML.
I am a graduate industrial engineer and have been creating process studies since the mid-1960s. This is a handy reference tool and a "how to get started" for those analysts who are new or inexperienced in the field. The reader, student, analyst will find it thorough and thought provoking as they go from chapter to chapter.For those who have some years of experience you may find tips and explanations that you have forgotten or overlooked as you work through this wonderful book.The cost of the book is money well spent.
The book is well structured and explains three important process maps according to the required level of detail: Relationship map, cross functional map and flow chart. In order to exemplify these diagrams, a simple but complete case is used, the Quicks Lube.However, it lacks of examples and exercises. Nothing is said about indicators to measure improvements, like for instance lead time. Therefore it is advisable as a consulting source, not as a guide to implement process improvement nor as a text book.
Does a very good job of breaking it down to the elements of good mapping. Explained the reasoning behind each map very simply and completely. I learn something new everyday.
Excellent book. Using it to train staff of process flow diagramming.
I map out a lot of processes at work and have been doing it for years. However during my last assignment I was asked to map out one of the largest processes that I have ever worked on. I decided to order this book hoping that it would help me discover a more efficient way. Within the first two hours of reading the book I was surprised to see that I was using some of the shapes in Visio incorrectly. I had been doing this for years but never knew it and my co-workers didn’t either. This book also helped example the different types of flow charts and what they were for. Funny thing was that I had been mixing two different types of charts together for years without knowing any better. After reading this book my diagrams have been much better and more focused. I would recommend this book to others.
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